Order by 3 pm (Mon–Fri) for next-day delivery in Lowestoft

Lowestoft, Suffolk 01502 518555

Terms & Conditions

Important Points

We highly recommend —especially for large orders— that you give us as much notice as possible to ensure we have the stock available.

It is vital that you supply as much information with your order as possible, including an active email address and a daytime telephone number, just in case there are any problems.

Once you have submitted your order you should be taken to a "Thank You" screen giving you the main details for your order. You will also receive an auto-generated order confirmation email.

IF YOU DO NOT RECEIVE THIS NOTIFICATION PLEASE CHECK YOUR SPAM FILTER. IF YOU STILL CAN'T FIND YOUR CONFIRMATION EMAIL YOU MUST CONTACT US IMMEDIATELY AS WE MAY NOT HAVE RECEIVED YOUR ORDER.

Order Amendments

If you need to advise us of any changes to your order, please get in touch at least one full working day before the day of despatch to allow us to respond in time.

During our peak periods around Valentine's Day, Mother's Day and Christmas we require at least three full working days notice to fulfil your amendment request.

If an amendment request is received too late we will of course endeavor to still make the changes requested but we cannot guarantee it.

Order Cancellations

If you need to cancel your order please get in touch at least one full working day before the day of despatch to allow us to respond in time.

During our peak periods around Valentine's Day, Mother's Day and Christmas we require at least three full working days notice to fulfil any cancellation requests.

If a cancellation request is received too late we may be able to prevent your order from being despatched or indeed if it's en route from being delivered but we cannot guarantee it.

All orders cancelled with sufficient notice will incur a 2.5% cancellation fee to cover the card processing fees and the additional administration involved.

All refunds for cancelled orders will be made within three working days of the cancellation request being received.

Order Payment

All prices stated include service and one of our delivery options as standard. There are no hidden charges.

The Red Rose Florist accepts all major credit and debit cards including Visa, MasterCard, American Express, Delta, Maestro, Solo, Electron, JCB & PayPal.

Please note that theredroseflorist.co.uk is a service operated by www.TRRS.org Ltd (Registered in England, Company Number 5359299).

Visa payment icon Visa Electron payment icon MasterCard payment icon Maestro payment icon PayPal payment icon American Express payment icon Secure Trading logo

All prices are quoted in UK Sterling and this is how we will charge your card. For customers placing orders from outside the UK your card company will take care of any exchange facilities through your statement.

We reserve the right to refuse any orders which remain unpaid, appear fraudulent or for which we are not completely satisfied with.

Payment will be taken at the time of your order, irrespective of the delivery date.

Delivery Methods

We offer a range of delivery methods all at different costs. It is important to the smooth running of our service that you understand the differences and choose the most appropriate service for your needs.

We also reserve the right to use different methods of delivery if due to operational requirements it becomes necessary.

Delivery Address

To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE.

Provided full address details are supplied, as requested, all deliveries should be made very precisely.

We cannot be responsible for any problems, which occur as a result of incorrect information. If a totally incorrect address is supplied, an old address for the recipient or the wrong number in the road for example, the delivery will be made to that address. We will not be responsible for leaving at the address as given.

Delivery Problems

From time to time situations may occur which will influence our ability to provide the same high level of service. You as the customer would be kept informed at the earliest opportunity and alternative action may need to be agreed. Examples of this type of problem are 1) Adverse weather 2) Civil unrest 3) Strikes 4) Fuel shortages 5) Communications failures 6) Acute flower or material shortages. Placing an order with us means the acceptance of reasonable alterations and delays to our service under these conditions.

3rd Party Locations

These premises would include hotels, hospitals, business, factory/office block, golf club, function room, wedding reception and many other non-domestic situations.

The main problem is that people move around. We can only deliver to a person if they are in the location we are told they should be in. If an order is sent to someone at a hotel and they have left early, we cannot be responsible. The gift will be left at that location and it becomes the responsibility of the recipient to collect it.

We must emphasize that your delivery will be made to the nearest point in the location that is allowed. We cannot be responsible should your order then not be made available to the intended recipient.

Leave safe or with a Neighbour

Due to the perishable nature of our goods we ask you to specify a safe place if no-one is in.

We must emphasize if no additional instructions are received then you are giving us permission to leave your order safe or with a neighbour if deemed appropriate by the individual delivery driver concerned at the point of delivery.

Satisfaction Guaranteed

The goal we have set ourselves at The Red Rose Florist is to make every customer a satisfied customer. All our flowers are guaranteed a vase life of 7 days (with most lasting well beyond that).

To ensure that your Flowers arrive in a timely fashion, please check that all information entered on the order form is complete and accurate. It is important that the recipient carefully reads and follows the directions outlined on the Care Guide. This care information is designed to supply your recipient with the ability to enhance the life of their flowers for as long as possible.

Availability of Flowers

In the unlikely event of any unavailability of flowers ordered, we undertake to contact you first to discuss the order or if time constraints dictate otherwise we will fulfil your order with the closest matching bouquet available of at least the same value.

Privacy Policy

We use the information we collect on the site to make ordering through us convenient, pleasurable and enjoyable.

We are committed to protecting your privacy. All information collected about you at the time of ordering or registering will be dealt with lawfully (in accordance with the Data Protection Act 1998).

We do not in any shape or form, sell, trade or rent your personal information to others except to firstly, process your order and secondly, provide you with the best possible service. We however may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

We reserve the right to occasionally notify you in person about important functionality changes to the web site, new services and special offers we think you'll find valuable. You may of course opt out of receiving any mailings at anytime.

All the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

By using our Web site, you consent to the collection and use of this information by The Red Rose Florist.

If you have any questions/comments about your privacy please get in touch.

General

All copyrights, trademarks and other intellectual property rights in the design and content of this web site are reserved to us and our licensors. Any copying of the design or contents or other unauthorized use will infringe our rights.

This website may from time to time contain links to other web sites on the Internet. We are not responsible for the availability or content of those web sites.

Nothing in these conditions affect your statutory rights.

These terms and conditions shall be governed by English law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the English Courts.

Why Choose Us?

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Real Florist

Yep, that's right we are a real hard working high street florist based in Lowestoft since 1999.

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Extra Gifts

With a wonderful range of extra gifts to choose from we've got the perfect add-ons to make your gift the most thoughtful and delightful it can be.

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Local Delivery

Delivering anywhere in and around Lowestoft next-day from just £5.00 with the option to collect from our store with either a morning or afternoon slot.

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