Refund Policy

If Something Goes Wrong

Occasionally for reasons usually beyond our control our deliveries can arrive late or damaged. If this is the case you are entitled to the following refunds :-

Missing Items

All missing items must be reported to us within 48 hours of your order arriving for us to take any action.

If an item is missing from your order, we will either redeliver the missing item or refund the cost at our discretion. We do not give full refunds for missing items.

Perishable Items

Due to the perishable nature of our products all damages must be reported to us within 48 hours of your order arriving for us to take any action.

If an item is damaged, we will either redeliver the damaged item or offer a proportional credit note. We do not give full refunds for damaged perishable goods.

Left Safe Issues

All issues relating to orders being left safe or with a neighbour must be reported to us within 48 hours of the requested arrival date for us to take any action.

If your order can not be found a full investigation will be launched to determine exactly where it was left. If after providing more details the order is still lost we will either redeliver or provide you with a credit note.

3rd Party Location Issues

All issues relating to orders being delivered to a 3rd party must be reported to us within 48 hours of the requested arrival date for us to take any action.

If your order was not made available to the intended recipient after being delivered to a 3rd party location we are unable to offer you a refund, credit note or resend.

Flower Availability Issues

If due to availability of flowers on the day we are unable to fulfil your order exactly we will endeavour to make contact with you to discuss the alternatives, failing that we will always send out an alternative bouquet of at least the same value. No refunds, credit notes or resends will be given under these circumstances.

Complaints

If you have a complaint about our service please contact us as soon as possible so we can put into action a fair, confidential and effective complaint procedure. If your query concerns damage or non delivery of your order we will give the matter particular urgency and investigate the given circumstances fully.

We endeavour to respond to all complaints within 48 hours and resolve complaints within five working days.