F.A.Q.

Can I order over the telephone?

Yes, simply call 01502 518555 during our working hours of 10am–5:30pm Monday to Friday 9am–4pm Saturday. Please note there are times when we may be too busy to take your call so leave us a message and we will get back to you ASAP.

Can I add a message to my order?

Yes you sure can, it's what we do, gifting is our bag and we even have some suggestions if you're stuck, look out for them on our order form.

Can you deliver outside of Lowestoft?

No, we only deliver to addresses in Lowestoft, Suffolk, where the postcode starts either NR32 or NR33.

What happens if the recipient isn't in?

We provide a box on our order form so you can tell us where to leave an item safe should the recipient not be in. If you don't provide a safe place, we will leave it safe with the closest neighbour.

What are your accepted Payment methods?

We accept all major credit and debit cards including Visa, MasterCard, American Express, Delta, Maestro, Electron, JCB and PayPal.

Can I pre-order weeks or months in advance?

Yes, we accept orders up to 12 months in advance but please bear in mind that payment will be taken at the time of your order.

I've been sent a gift anonymously, can you tell me who it's from?

Unfortunately, under the terms of the Data Protection Act we are not at liberty to disclose customer details held in our database. We will however contact our customer on your behalf letting them know your concerns if that's what you wish.

What is your Privacy Policy?

Protecting your personal information is incredibly important and we ask you to reads our Privacy Policy if you wish to learn more.