Customer delight promise

We love roses, in fact we sent our very first online order way back in 1999, giving us some 20+ years experience in delivering them, however every rose has its thorn and on rare occasions, things do go wrong. It drives us insane from misrouted deliveries to smashed vases, we have seen it all and that is why, whatever happens, we promise to always go the extra mile to make it right with a timely and sympathetic ear that truly does care what you think.

So, with that said, if for any reason you're not happy with your experience, please let us know and don't forget to have a read of our FAQ and delivery pages which might be of some help.

Please note: you will need to contact us as within 3 days of the delivery date if your concern is about the freshness of the roses.